Courses

  • 9 Lessons

    Basic Accounting Skills

    This course introduces you to the essential skills and concepts of bookkeeping and accounting. You will gain knowledge and understanding of the fundamental principles that underpin bookkeeping and accounting. You will learn the time-honoured rules of double-entry bookkeeping and also how to prepare a trial balance and the two principal financial statements: the balance sheet (also known as the statement of financial position) and the profit and loss account (also known as the income statement).
  • 8 Lessons

    Building a High Performing Team

    High Performance Teams are organisations, teams or groups working inside an office environment that is focused on achieving the same goals. With our Building High Performance Teams course, you will begin to see how important it is to develop a core set of high performance skills while working in an office setting. By knowing and managing the way people interact in an office setting, you will be positioning your high performance teams for great success!
  • 9 Lessons

    Building Trust and Resilience

    Ensuring relationships that are built on trust and having the tools to be resilient are crucial in creating a workplace that is safe and a solid place for all to work. This course will introduce you to your company’s responsibility with regard to promoting honesty, as well as how to deal with the inevitable changes that come along with building a stronger business.
  • 7 Lessons

    Bullying and Harassment in the Workplace

    This Bullying and Harassment training course will explore the difference between bullying and harassment, the laws that protect workers from harassment, and the laws that make tackling bullying a statutory duty for employers.
  • 10 Lessons

    Business Ethics

    A company’s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster successful company culture and increase profitability. Developing a business ethics program takes time and effort, but doing so will do more than improve business, it will change lives. A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed. It is a two way street, the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.
  • 10 Lessons

    Business Etiquette

    Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others.

    This is where business etiquette comes in. This course will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.

  • 11 Lessons

    Business Writing Skills

    Welcome to the Business Writing course. Writing is a key method of communication for most people, and it’s one that many people struggle with. This course will give participants a refresher on basic writing concepts such as spelling, grammar, and punctuation. It will also provide an overview of the most common business documents such as proposals, reports, and agendas. All of this will provide that extra edge in the workplace.
  • 9 Lessons

    Change Management for Managers

    The Change Management course will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.
  • 9 Lessons

    Coaching and Mentoring

    This course focuses on how to better coach your employees to a higher performance. Coaching is a process of relationship building and setting goals. How well you coach relates directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.
  • 10 Lessons

    Conflict Resolution

    In the Conflict Resolution training, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
  • 9 Lessons

    Contract Management

    This course will provide delegates with the essential elements of contract management, increasing your knowledge about what the role of a contract manager entails and how you can use contract management to ensure more successful and efficient working relationships with your suppliers. It is ideally suited for procurement professional about to manage a contract for the first time, or someone who wishes to enrich their existing limited knowledge.
  • 8 Lessons

    Creative Problem Solving

    In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.
  • 9 Lessons

    Critical Thinking Skills

    Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This course will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career and provide a great skill in your everyday life.
  • 12 Lessons

    Customer Service Training

    Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
  • 8 Lessons

    Cyber-security Awareness

    Every organization is responsible for ensuring cyber-security. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity.
  • 16 Lessons

    Data Protection and Confidentiality

    Data protection is a legal requirement for every business and organization which must be able to demonstrate measures taken to ensure confidentiality and safe handling of information. This data protection training is aimed at everyone who handles data . It will help you understand your obligations as an employee of an organisation that collects and stores any kind of information to deliver its service.
  • 7 Lessons

    Developing and Improving Mindfulness in a Crisis

    Mindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while it addresses the danger of distorted thinking. Staying in tune both mentally and emotionally improves perspective to enhance personal and professional success during a crisis. Our Developing and Improving Mindfulness in a Crisis course is designed to help participants identify their own patterns of thinking especially in crisis situations. As they learn to practice mindfulness, they will cultivate positive emotions that will have a dramatic effect on the work environment.
  • 9 Lessons

    Developing Assertiveness & Self Confidence

    Self-confident and assertiveness are two skills that are crucial for success in life. If you don’t feel worthy, and/or you don’t know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits to your participants in their professional and personal lives. The Assertiveness And Self-Confidence workshop will give participants an understanding of what assertiveness and self confidence each mean (in general and to them personally) and how to develop those feelings in their day-to-day lives. These skills will encompass many aspects of your participant’s lives and have a positive effect on all of them.

     
  • 10 Lessons

    Effective Communication Workplace

    The Effective Communication workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved
  • 8 Lessons

    Effective Delegation

    This course will introduce to you the ideas and techniques for improving your ability delegate effectively. Many occupations are based on the working capabilities of the team. Many service occupations require high levels effective delegation to ensure all tasks are fulfilled appropriately. By delegating work, managers are able to coach, train, and develop competent employees, making them more valuable to the organization.